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Bridging the Gap on Loyalty

Gap's Bright Rewards represents one of the best of customer loyalty programs around – it's easy for customers to sign up, earn points, and cash in those rewards. The program has shown such impressive results that Gap Inc is pa on doubling down on loyalty and rolling the program out nationally. The rewards program was launched in 2017 and has now surpassed five million members. Taking an Interesting Approach to Loyalty  According to Retail Dive, Gap is looking to set their program apart from the usual reward offers. Abinta Malik, head of loyalty at Gap Inc. said “Birthday treats, points for reviews and extended hours for loyalty events are all being considered as ways to make Bright even more rewarding,” Customers like to feel they are in control — we think...

Fall in Love With Your Data

Your point-of-sale system should do much more than just process transactions. Gone are the days of the cash register. With each transaction made, your POS should gather valuable data that you can use to help you make more informed decisions about your day-to-day business operations.  With this data, your POS reports can give you a deeper look at your operations to help take the guesswork out of staffing, customer and inventory decisions. Putting your POS data to work is the number one way to improve your business — and it’s readily available right in your POS’ dashboard. Understand Sales Trends & Make Better Inventory DecisionsGoing through your sales reports is less than exciting, to say the least. If you’re lucky, and are equipped with the right POS system,...

fast casual restaurants

What is Fast Casual?

The way we eat is always changing, and it’s changing fast. If you’re familiar with the restaurant industry, you might have heard of the term “fast casual”. If you haven’t - we’re here to give you the low down on this rising segment of the restaurant industry that is quickly outpacing it’s fast food and full service restaurant counterparts. What is Fast Casual? The definition of “fast-casual” has been hard to nail down. To define what it means, we will start with what it’s definitely not -  fast food. Fast casual food is viewed to be healthier and made with fresher ingredients than most take out. On top of that, we know something else it sure isn’t - cheap. These restaurants combine the convenience of fast food, with healthy options and fresh...

5 Must Try Apps for Business Owners

Owning your own business means you have to get creative to manage your time. With the right apps, you can seriously cut down on the boring and tedious tasks every business owner has to deal with, and focus on the issues that require more brain power instead. Instead of burning yourself out over every detail of your company, check out this list of apps that can make your life a whole lot easier.   CalIf you run a business and also somehow manage to have a personal life, you probably have multiple calendars going at any given time. Cal could be your lifeline. Cal by Any.do helps organize all your work and home calendar events, reminders, tasks and grocery lists in one place. Expensify Expensify is an app you didn’t know you didn’t know...

Personalization in Customer Experience

The Power of Your Name on the Cup Do you remember how awesome it felt to visit the gift shop at an amusement park with you were little? It felt like a magical world of possibilities lay in store. And then?! Then you saw the rack of keychains/magnets/anything with names on them - maybe your name. If you found your name - spelled correctly - it felt like the universe had somehow chosen you, like you were special. If we're honest, it still feels really cool to see your name or hear your name. You feel instantly connected, a part of something, seen. Your customers want to feel this way. In fact, today's consumers demand it. Make it Personal When a customer walks into your store, you have two choices: ring up their purchase...

Third Party Delivery: A Double Edged Sword

The State of Third Party Delivery Today It is a fantastic time to be alive for people who don’t want to venture beyond their living room. Why? because the internet has everything you might ever need. The dog ran out of kibble? Amazon Prime. Nothing to do? Netflix. Don’t feel like cooking? Uber Eats, Door Dash and SkipTheDishes will deliver a whole city’s worth of culinary experiences right to your door for you to devour in the comfort of your living room.  In the age of anywhere delivery, we now expect to have everything couriered to our doors with a few taps on our phones, no matter what the product is. The convenience of summoning prepared meals to your doorstep has third-party food delivery use growing at a dizzying rate. Online platforms...

Staff Scheduling | Nōwn

Top 5 Benefits of Implementing Staff Scheduling Software

Staff scheduling is one of the most challenging issues facing the quick serve restaurant industry. Quick serve owners and managers spend hours dealing with both part-time and full-time employees, scheduling to satisfy clashing availability and ensuring they have the right balance of staff to handle the flow of customers. It seems you’re always understaffed or overstaffed and, unless you have a list of on-call staff, it’s hard to schedule perfectly when you’re doing it with a paper and pen. The good news is that some people have learned to do it well. And there are tools to help. Imagine what you could do with all the free time no longer claimed by juggling shift changes, day off requests and texts from employees. Relying on paper calendars and spreadsheets to manage your staff...

Loyalty Isn’t a Stamp on a Card

You get ready to pay for your morning coffee and it happens again. All the customer loyalty cards and stamp cards overflowing your wallet spill onto the floor. Embarrassed, you move quickly to scoop them up. Even though you hate these things taking up space in your wallet and your mind, you can’t get rid of them. You have to keep them because you have to keep track of how many points and stamps you have. After all, you’re a loyal customer and deserve the discounts that come with all this work, er, loyalty. Loyalty is dead. Loyalty programs killed it. How loyalty programs started Loyalty programs have been around longer than you might think. They date back all the way to the 18th century when shop owners gave shoppers copper tokens to...