Why Should You Upgrade Your POS?
If you’re still relying on the same old point of sale you’ve been plugging away on for the past 5 years, you’re missing out. Although it might feel like a costly endeavour to invest in a new POS system, and it’s tempting to leave “good enough” alone, most businesses don’t realize the return on investment that comes from upgrading to new POS technology. If you’re putting off switching up your point of sale system, here are some reasons it might be time for a change to a POS with features that fit your business.
It Helps Streamline Operations
When you incorporate a modern POS, you can make things easier for everyone. A cloud-based POS can process transactions faster and accept more payment options which mean quicker checkout for customers. Older systems only allow on-site access to sales reports, which means you have to be in-store to access the information on your POS system. But with cloud-based systems, your data be accessed from anywhere – all you need is an internet connection. Having all of your businesses data on hand can help you make informed decisions based on sales trends, peak times and labour costs.
Getting your Staff Onboard is Easy
A major advantage with modern POS systems is their intuitive interfaces. Younger generations of employees—like millennials and Gen Zs— are well versed with touchscreen technology in their lives already. Combined with an easy to navigate interface, employees should be able to adapt easily to modern POS solutions with little-to-no training. SaaS (software as a service) POS systems can give you much more than just easy to use software — they provide full support remotely in case any issues that may arise. Managers can call a critical support line and get fixes immediately over the phone, eliminating the need for costly on-premise support.
It Helps Build Better Customer Relationships
A cloud-based POS can help create a personalized shopping experience that increases opportunities for sales. You can save customer information seamlessly during checkout and start building your customer database. Collecting your customers data can help you understand who your most loyal customers are and how they spend. You can stay on your most loyal customers’ radar through targeted promotional emails and discounts. Built-in loyalty programs allow you to track customer purchases, and reward them with a points system for dollar spent without using a stamp card. The more you know your customers, the easier you can satisfy them, reward them and keep them coming back.
Nōwn is the customer recognition POS infused with loyalty and rewards that helps you truly know your customers. Learn more about how to offer extraordinary customer experience in your business. Contact us today.