The Demand for Mobile Order is Real
Gone are the days when you feel a wave of shame about ordering the overly complicated drink you like, out loud, and in front of a long line full of people who haven’t had coffee yet. Mobile ordering isn’t just a luxury anymore—it’s a necessity.
If you’re still on the fence about implementing mobile ordering, you may be missing out on a big opportunity. Here are some advantages of mobile ordering integrated with your point of sale.
Improved Customer Experiences
By offering mobile orders, you’re cutting down your customers’ wait time and making it convenient for them to pick up their orders. Customers can also easily find accurate information on menus, ordering options and pricing.
Back End Efficiency
Mobile orders add accuracy to the ordering process, making it easier on staff and satisfying for customers who get their orders just how they like them. Orders can paid for in advance and seamlessly picked up without waiting to speak to staff at a register.
Higher Average Order Size
In a study commissioned by GrubHub, they found that restaurants using an online ordering service were able to grow their takeout revenue by 30%. When customers can customize their orders without feeling rushed and pay with their phones rather than cash, they tend to purchase more.
Direct Communication to Your Customers
You can tempt your existing customers by offering personalized deals that they can’t refuse via push notifications directly to their phone. Provide access to exclusive in-app offers, discounts on their favourite items, and new products keep customers coming back
You Keep ALL of the Profits
Unlike a third party online ordering provider, hosting an online ordering from your point of sale means you keep all the revenue from the transaction. No more losing 15%-30% profit to the middleman.
Nōwn is the customer recognition POS, with a customer app and mobile ordering, that helps you truly know your customers. Learn more about how to offer extraordinary customer experience in your business. Contact us today.